Privacy Policy

1. Who we are

Quix Labs UK Ltd. (“we”, “us” or “our”) provides Quix for Pharmacy, a structured nicotine-reduction service and signposting platform for UK community pharmacies. Our registered office is in the United Kingdom.

2. What data we collect

We collect and process the following types of personal data:

• Contact details — name, email address, phone number and pharmacy name when you book a call or enquire about the service.
• Professional information — pharmacy address, GPhC or other professional identifiers where relevant.
• Usage data — information about how you use our website and services, including IP address, browser type and device information.
• Patient data — we do not collect, store or process identifiable patient health data. QuixLink is a signposting layer only; no clinical records move between clinicians and pharmacy.

3. How we use your data

We use your personal data to:

• Respond to enquiries and schedule calls.
• Provide and manage the Quix for Pharmacy service.
• Send service-related communications and updates.
• Improve our website and services.
• Comply with legal and regulatory obligations.

4. Legal basis for processing

We process your personal data on the basis of:

• Contractual necessity — to provide the Quix for Pharmacy service.
• Legitimate interests — to improve our services and communicate with you about relevant updates.
• Consent — where you have explicitly opted in to marketing communications.
• Legal obligation — where required by law or regulatory bodies.

5. Data sharing

We do not sell your personal data. We may share it with:

• Service providers who help us deliver the Quix for Pharmacy platform (e.g. hosting, scheduling software).
• Regulatory authorities where required by law.
• Professional bodies such as the PCPA (Primary Care Partnerships Alliance) in an aggregated or anonymised form.

6. Data retention

We retain your personal data for as long as necessary to provide the service and comply with legal obligations. When no longer required, we securely delete or anonymise it.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (“right to be forgotten”).
• Object to or restrict certain types of processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at the details below.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. This includes encryption, access controls and regular security reviews.

9. Cookies

Our website uses essential cookies to function properly. We do not use tracking or advertising cookies. You can manage cookie preferences through your browser settings.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us: